FAQs

When will I get my order?

Our in-house fulfillment team ships all orders from our headquarters near Atlanta. The team ships Mondays through Fridays, excluding holidays. Please note: due to increased volumes, processing times are currently a little longer than usual (around 2-4 business days). Orders with Priority or Express shipping placed by 12pm EST on a business day will ship by the next day.

Right now, shipping carriers are experiencing widespread delays due to unprecedented shipping volumes. Our best guidance for total order processing and shipping times are:

- Standard: 5-8 business days
- Priority: 3-5 business days
- Express: 2-4 business days

We use both the US Postal Service (USPS) and UPS to ship packages. For all packages under 2 lbs, we always ship USPS. If you are unable to receive USPS packages or would prefer to us UPS, please email hello@barkableboutique.com. Please note: additional shipping charges may apply.

 

What if my package is labeled as delivered, but I haven't received it?

When packages appear to be missing, it is almost always one of the following situations:

- The package may have been delivered to a neighbor's home

- The package has been delivered to a different spot than normal on your property

- The shipping carrier marked the package as delivered before it actually has been

- Your package may be awaiting pickup at the local Post Office but the postal carrier forgot to leave the slip, the slip was lost, or was retrieved by another person in the household

We find that 9 times out of 10, a lost package shows up in a few days. Our policy is that if a package still hasn't shown up 10 days after the labeled delivery date, we will issue a replacement or store credit.

 

What if my package is delayed during shipping?

Sometimes packages are shipped promptly, but experience carrier delays. We use the US Postal Service to ship the vast majority of our packages and right now they are experiencing widespread delays due to a historic volume of ecommerce packages, combined with labor shortages due to COVID. While we have tried to provide a buffer for any USPS delays with our shipping deadlines, occasionally packages are delayed outside of our control. For packages that appear lost in transit, our policy is that if a package has not been delivered or shown movement within 10 days of the last USPS scan activity, we will issue a replacement or store credit. We have found that almost all delayed packages are delivered or show movement within that time frame.

 

What is your return policy?

We stand behind every product that we sell. If you aren't 100% satisfied, we're here to help!

We accept returns of items that are unused, unwashed, and in new condition.
- Returns received within 14 days of original ship date will be refunded in full, minus shipping charges
- Returns received within 15-30 days of original ship date will receive store credit
- We cannot accept returns after 30 days

Please note that shipping costs are non-refundable. Customers are responsible for paying return and exchange shipping costs, unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label.

Please message us at hello@barkableboutique.com to initiate a return.

How do I exchange an item?

While we don't offer direct exchanges, you can return any new, unused item for a refund and place an order for the new item that you would like instead. We will provide a coupon for free standard domestic shipping on exchange orders (up to $6.95 in value).

What size bandana should I buy?

We offer bandana sizes Small to Large to accommodate a range of pet sizes.

Small fits up to 13"
Medium fits up to 19"
Large fits up to 24"

To find the perfect size, measure comfortably around your pet's neck and match up the measurements with the chart above. Tip: add extra room for extra furry pups.

Still don't see what you need? Contact us!

 

How do I wash my dog's bandana?

To get the most life out of your Barkable Boutique products, wash by hand or machine wash in a cool, gentle cycle. Hang to dry or tumble dry on low.

 

Do you offer wholesale?

Yes, many of our item are available for wholesale. Contact us at hello@barkableboutique.com to inquire.